For all but wholesale and special orders, I accept all payment methods - PayPal, Venmo, Cash App, Credit Card, Apple Pay, Check or Bank Transfer. Payment type is always customer choice, but offered the option, I'll always accept a check or bank transfer. Payment for wholesale and special orders is by wire transfer or certified bank check only.
Purchasing is easy. You can email/text an order. You can call me to discuss items you're considering or have questions about, and then place an order. You can provide me a dollar limit and ask me to select pieces for you. Or, you may select items of interest by adding to your shopping cart and making payment via PayPal. You DO NOT need a PayPal account to pay via PayPal. Should you choose to use the website default PayPal payment method, be aware you may also designate your credit card as your PayPal default method of payment. Now, you may also pay via my PayPal.Me link at https://www.paypal.me/AustralianBurls. Should you prefer to not use PayPal, I'll be happy to send a Square Invoice (sample shown below) so you may pay securely by credit card.
You may purchase and pay for items individually or add to your shopping cart and check out when you're finished shopping. Please be aware that putting items into your shopping cart does NOT automatically remove those items from inventory. Inventory changes are made by manual update of the website as soon as possible after a purchase notification is received (almost instantly when purchased online via PayPal). Please read the CART Notes, specifically regarding applicable discounts and billing for shipping via supplemental e-invoice for applicable orders.
REFUNDS . . . PLEASE review your Cart for accuracy prior to making payment. Payment processors like PayPal, Square and Stripe no longer refund processing fees regardless the reason, instead, charging the seller when a refund is initiated. I DO NOT like doing so, but if a customer makes an error by double ordering, decides to cancel an item or order after making payment, or makes some other unforeseen error, the applicable fees will be deducted from the customer refund. On occasion, e.g., when I post Coming Soon items, multiple customers may purchase the same item. In such case, I will either make a full refund to the applicable party or offer a credit. My preference - and I believe the best option for bother buyer and seller - is to use the credit option. That way, rather than someone losing a processing fee, I can reflect the payment for the unavailable item(s) on an e-invoice reflecting the adjusted order and amount due. Of course, if the error is mine, and the customer not wish to have a credit on file or adjust their order, I will absorb the payment processor fee.
Once I've packaged your order and generated an invoice within my Invoice2go app, you will receive an e-invoice for shipping cost (if applicable). If your order is eligible for FREE Shipping and you've paid online, I'll send a PAID invoice. Payment in full is due upon receipt unless I've agreed in advance to some alternate arrangement. As shown below, in the email you receive, you will see an Invoice # from AustralianBurls.com in the subject line and a "View Invoice Summary" button and pdf copy of your invoice in the body. Please click on the button. You will then see the payment options available. Alternatively, you may also click on the pdf copy of the invoice and then click on the Pay Now button.
Please read the Notes at the bottom of the e-invoice. As noted above, payment is due when your order is prepared for shipment and I send your e-invoice. If you are paying by check, I will not delay shipment of your order, but please mail your payment that day. Please also note my policy on returns, refunds, exchanges and credits.
Should you prefer to make payment via credit card, you will receive a Square invoice like this for secure online payment.
