Coming Soon Products

DELIVERED 12/30 Chesapeake, VA . . . I paid ECU on 17 December for Direct Pickup and Same-Day Delivery from the STG Warehouse in New Jersey. It cost me a good deal of extra money compared to a normal, routine delivery, but because this shipment has taken a little bit longer than originally expected (and the time of year), I considered it a worthwhile expenditure to get customers their orders more quickly . . . That was the plan . . . Other things needed to happen prior to its release, but the shipment was available for pickup as of Friday, 20 December. That did not happen. Nor did it happen on Monday, 23 December, despite my repeatedly contacting the ECU agent. Nor did it happen on 24 December as promised (because ECU "didn't know the STG Warehouse was closing at 1200" on Christmas Eve. After the 1 week "free storage" period has expired at the warehouse, STG wanted more money . . . a significant amount. Needless to say, ECU was forced to cover additional charges. The bottom line is this: I don't have an answer just yet on delivery. I expected to have one on 12/26. That didn't happen. After repeated badgering, ECU finally had the shipment picked up the afternoon of Friday, 12/27 but were somehow surprised (how I don't know) by the transit time from N. Bergen, NJ to Chesapeake, VA via the New Jersey Turnpike. It was not delivered 12/27 even though I remained available past 10 PM . . . I know those who've pre-purchased would, rightfully so, like to know when I expect to begin shipping pre-orders. Though later than I was told/planned, I was expecting delivery 12/26 - then ECU informed me that they "didn't know STG was closing at 1200 on 12/24." Then I was told late evening 12/27. That didn't happen. As of this morning, 12/28 ECU still cannot provide driver contact info or a delivery window. I'll deal with their professional negligence and incompetence separately, directly contacting their US Director of Operations. I'm angry . . . REALLY angry. Incompetence and laziness make my blood boil. I'll deal with ECU accordingly in time, but for now my sole focus in on getting this shipment delived as quickly as possible so I can start processing while simultaneously shipping pre-purchase orders. I don't ever hide information from customers or make excuses when things do not go as expected. I take responsibility and give customers - my lifeblood as a small businessman - the best possible, most accurate, up-to-date information I can provide. I humbly apologize for a grossly unsatisfactory final delivery process and this needless, unacceptable delay in fulfilling pre-purchase orders. I'll update as I have credible, hard delivery window . . . 12/30 Truck FINALLY arrived late AM without a functional liftgate. I rented a 5K forklift locallly and unloaded myself. I'll spare you further details of this whole delivery fiasco from the CFS in New Jersey. Suffice it to say, you wouldn't believe the level of incompetence if I told you. My sole focus at this point is unloading, processing and preparing/shipping pre-purchase orders . . . Jim

Last Update: 30 December 2024